In her discussion of Romance, Joyce Saricks writes: “Characters rather than plots twists drive Romances. In a Romance the lovers must come to understand themselves and their relationships with each other. As readers, we see interior as well as exterior aspects of these characters, and we respond to them and their developing relationship. In her Contemporary Romances Susan Elizabeth Phillips explores complex family relationships and the difficult concepts of guilt, forgiveness, and grief. Although these affect the protagonists and force them to mature, these themes do not detract from the power of the Romance. In fact, it is because of the environment the Romance creates, one in which the characters feel safe sharing their deepest emotions, that healing finally comes.
This growth, however, is not limited only to Romances with a serious side. In almost all, the characters are forced to change, to relinquish preconceptions about themselves (often their lack of self-worth) and their partners before they are able to embrace the romantic union readers demand.” (p.134)
“That characters are written to a pattern is important, too, as it is in most genres from adventure to Women’s Lives and Relationships. the women are bright, independent, strong, and, perhaps surprisingly, not always beautiful but certainly interesting and articulate. The men must be strong, distant, and always dangerous, because the stronger the hero, the greater the victory when the heroine brings him to his senses and his knees. Conquering a gentle, affectionate, mild-mannered, sensible hero simply is not satisfying, either for the heroine or for the reader.” (p.134)
“One last important point about characterization is that we almost always get the point of view of both protagonists. This allows us to experience their inner dilemmas and follow their thoughts as they work out their relationship. This is not just her story; it is his as well. Romances are almost never written first-person; the reader and author require the third-person to create the full picture, to reveal easily the inner thoughts and struggles of both characters.” (p.135)
Ref: Joyce G. Saricks (2009) The Readers’ Advisory Guide to Genre Fiction (2nd edn.) American Library Association: Chicago